by Kim Garmon Hummel | Feb 28, 2024 | Communication, Company Culture, Customer Experience
Want a knockout customer experience? You can’t neglect your employees’ experience. Seems counterintuitive, right? But happy employees mean happy customers. When your teams feel valued in their workplace, they are more likely to: Give top-notch service,...
by Kim Garmon Hummel | May 12, 2022 | Business Growth, Communication, Growing Small Business
You want to own and grow a successful business. In order to do that, you need to be efficient and see both the big picture and the finer details with an objective eye. There’s plenty of ways to do that, but arguably one of the most effective tools strategists can use...
by Kim Garmon Hummel | Apr 20, 2022 | Business Growth, Communication, Customer Experience, Customer Journey, Employee Experience, Growing Small Business
Managing the technical setup of HubSpot means you’re constantly on the lookout for ways to optimize your processes and maximize efficiency. One feature that can significantly enhance your HubSpot experience is Business Units. What are HubSpot Business Units? In...
by Kim Garmon Hummel | Feb 16, 2022 | Communication, Entrepreneur, Growing Small Business, Leadership, Professional Development, Uncategorized
What is a thought leader? A thought leader is someone who expresses ideas clearly and demonstrates expertise in their respective field or about a particular subject. Many hope to become thought leaders. Few do. It’s not easy! Thought leadership requires years of...
by Kim Garmon Hummel | Feb 2, 2022 | B2B Marketing, Communication, Customer Experience, Customer Journey, Growing Small Business
It costs nearly seven times more money to attract and convert new customers than it does to delight existing customers. That’s it, that’s the blog. Now you know why customer delight is so important. Thank you for coming! All joking aside, delighting your customers...
