by Kim Garmon Hummel | Dec 31, 2024 | Communication, Customer Experience, Customer Journey
Customers want two things in a transactional relationship: to get what they paid for and to be treated like a person. Treat your customer like a number on a spreadsheet and that’s exactly how they’ll treat you. Before you know it, they’re out the door and buying from...
by Kim Garmon Hummel | Aug 29, 2024 | B2B Marketing, Business Growth, Customer Experience, Customer Journey, Growing Small Business, Sales Strategy
Imagine this: you’re sitting in a meeting with your team, brainstorming ways to land that dream client you’ve been eyeing for months. You know the one—they’re the kind of client that would take your business to the next level. But here’s the thing: the usual marketing...
by Kim Garmon Hummel | Feb 28, 2024 | Communication, Company Culture, Customer Experience
Want a knockout customer experience? You can’t neglect your employees’ experience. Seems counterintuitive, right? But happy employees mean happy customers. When your teams feel valued in their workplace, they are more likely to: Give top-notch service,...
by Kim Garmon Hummel | Jul 5, 2023 | Business Growth, Company Culture, Customer Experience, Employee Experience, Growth-Driven Design, Moments That Matter
This is for all you business leaders out there. What are people saying about the user experience that goes with your organization? Notice I didn’t say “what are your customers saying” because, although Customer Experience is usually our first thought, growth-driven...
by Kim Garmon Hummel | Sep 2, 2022 | Content Marketing, Customer Experience, Customer Journey
When your sales team closes a deal with a customer, it’s easy to think that’s the end of this buyer’s journey. The customer purchased what they wanted, and your sales team scored. Everybody wins, right? Time to move on to make a new customer! In reality, sales teams...
by Kim Garmon Hummel | Apr 28, 2022 | Business Growth, Content Marketing, Customer Experience, Customer Journey, Growing Small Business, Uncategorized
In today’s world, purchasing a product or just being a customer can feel like an assembly line. Long , queues, product shortages, and the feeling that all of these businesses know your pain without being authentic about it. But it’s not always that simple. Customers...
